Return Policy

At Bass Direct, all products—including basses, amplifiers, speaker enclosures, effects, and other electronic items—are carefully inspected and tested prior to shipping. If you experience any issues upon delivery, please contact us immediately so we can assist you.

Defective or Faulty Items

If your item is not functioning correctly on arrival:

  • Contact Bass Direct as soon as you notice the problem.

  • We may be able to troubleshoot the issue remotely.

  • If a fault is confirmed, we will work with the manufacturer to determine the fastest solution, which may include repair, replacement, or refund.

Your legal rights: Under UK law, you are entitled to:

  • A full refund within 30 days of delivery if the item is faulty.

  • A repair or replacement if a fault appears within six months.

  • If the repair or replacement is unsuccessful, you can request a refund.

Returns for Other Reasons (Change of Mind)

If you wish to return an item for reasons other than a fault:

  • Contact us by phone or email before returning the item.

  • Items must be returned within 14 days of receiving them, in line with the UK distance selling regulations.

  • After notifying us of cancellation, you have a further 14 days to return the item.

Returned items must be in the same condition as received, including all original packaging and accessories.

  • Customers are responsible for return shipping costs unless the item is faulty.

  • Customers will only be refunded for the returned items. The original shipping charge will not be refunded.

Pre-Owned Items

  • Pre-owned items may be returned within 7 days of delivery for a refund or exchange as a courtesy.

  • Items must be returned in the same condition as received, with all original packaging and accessories.

  • Items that show signs of use, damage, or mishandling may affect the refund amount.

Statutory rights still apply for pre-owned items if they are faulty.

Return Conditions

  • Items must be returned in the same condition as received, including all original packaging.

  • Used or damaged items may not qualify for a full refund unless faulty under UK law.

  • Bass Direct reserves the right to determine whether a return qualifies for a refund or exchange.

Shipping Costs

  • Customers are responsible for return shipping costs for change-of-mind returns.

  • If the item is confirmed faulty, we will provide you with a shipping label for return.

Legal Rights Reminder

Nothing in this policy affects your statutory rights under UK law. You are entitled to a refund, repair, or replacement if goods are faulty, and for distance purchases you may cancel within 14 days of delivery.