Most products such as Basses, Amplifiers, Bass Enclosures, Effects and other items containing electronics are fully tested by Bass Direct before they are shipped out. If an item is not working properly upon delivery, contact Bass Direct upon finding the problem.
We may be able to trouble shoot any issues on the spot. If it is determined that there is an issue with an internal component, Bass Direct will contact the respective manufacture in order to determine the fastest method to get the item fixed or replaced.
If you should decide to return an item for any other reason, please first contact us via phone or email. We will issue a Return Authorisation number (RA#) for the return shipment. The Return Authorisation number should appear on the outside of the package being returned. Upon receipt of the return, we will inspect the item.
Returned items are to be sent back in the condition it was received and in the original packaging. Customers that return a damaged or used item will not receive a full refund and will be responsible for the full payment price of the product.
Items that have been abused, returned with exterior blemishes, scratched, or have incurred other damages consistent with mishandling of the product will not be eligible for refund.
Bass Direct reserves the right to determine, at our discretion, if an item that has been returned qualifies for a refund or exchange.
Customers are responsible for all shipping costs where an item is returned that is not faulty.